Contact Us
Contact Us
We appreciate your interest in Lumex Devices and are here to help with any questions. As our team works remotely on creating the best devices, email is the most effective way to reach us.
For all inquiries, including customer support, collaborations, and general questions, please email us at:
help@lumexdevices.com
Working Hours & Response Time
Our customer support operates during the following hours:
· Days: Friday and Saturday
· Time: 11:00 AM - 1:00 PM Israel Time (IST).
We aim to respond to all emails within 1 hour during our working hours. Emails received outside of these hours will be processed at the start of our next working shift.
Before You Contact Us
You might find the answer to your question in our store policies. Please check the links below:
· Shipping Policy: Shipping policy
· Privacy & Return Policy: Refund policy
Thank you for choosing Lumex Devices! We value your time and will get back to you promptly.